Housing Services: New Factoring Service

Closed 13 Feb 2015

Opened 5 Jan 2015

Results expected 27 Feb 2015

Feedback expected 31 Mar 2015

Overview

East Renfrewshire Council's Housing Service wishes to know what homeowners think about the proposed factoring service and would like to use your feedback to shape the service we give you.

We are asking you to give your views on particular parts of the factoring service including what you think about the factoring fee and how you would like us to communicate with you in the future.

Any response to the survey received before 13 February 2015 will be entered into our quarterly prize draw to win £50 worth of vouchers. We will continue to receive surveys after this date but they will not be eligible for the prize draw and the answers provided may not be counted but any comments will be considered.

Why We Are Consulting

Housing Services would like homeowners in East Renfrewhsire who are affected by the factoring service to be involved in making decisions about what the service provides.

We want to begin communicating with homeowners so that we can begin to build positive relationships with each other.

What Happens Next

The answers to the survey questions will be counted and considered when Housing Services decides what the Factoring Service will provide.

Any response to the survey received by 13 February 2015 will be entered into our quarterly prize draw to win £50 worth of vouchers. We will continue to receive surveys after this date but they will not be eligible for the prize draw and the answers provided may not be counted but any comments made will be considered.

Areas

  • All Areas

Audiences

  • East Renfrewshire homeowners within mixed tenure blocks

Interests

  • Housing