Council Tax and Benefits Customer Survey

This consultation has concluded.

This consultation has concluded and responses are currently being evaluated. We will look closely at your feedback to identify any pain points and make changes where we can to improve your experience.


Thanks for taking the time to complete our short customer feedback survey.

East Renfrewshire Council is seeking to understand more about your experience with our Council Tax and Benefit services. Perhaps you submitted an online application, paid your bill or informed us about a change of circumstance. We’d love to know what’s working and what we can do better.

To participate in the survey we may collect personal data about you. More information about how we look after your personal data and what your information rights are can be found within our Privacy notice.

Select the survey tab below then 'take survey' to start.

This consultation has concluded and responses are currently being evaluated. We will look closely at your feedback to identify any pain points and make changes where we can to improve your experience.


Thanks for taking the time to complete our short customer feedback survey.

East Renfrewshire Council is seeking to understand more about your experience with our Council Tax and Benefit services. Perhaps you submitted an online application, paid your bill or informed us about a change of circumstance. We’d love to know what’s working and what we can do better.

To participate in the survey we may collect personal data about you. More information about how we look after your personal data and what your information rights are can be found within our Privacy notice.

Select the survey tab below then 'take survey' to start.

This consultation has concluded.

Do you have a question relating to council tax or benefits? Let us know - we're here to help.

Don't include any personal information, such as address or national insurance number.